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AJames Hippolite Senior .NET Developer Telecom New Zealand LimitedA Agenda @Defining Quality Designing Quality Developing Quality Questions?@ 2Defining Quality fManaging Tradeoffs Fixed Chosen Adjustable Quality is the fourth dimension Should never be compromisedL  f Defining Quality (cont) HBad Amorphous Ambiguous Examples Make it fast Make it cool Make it workTPP P'P ' I  ;Good Specific Early Consistent Measurable Evaluate Feedback&77 < - Designing Quality ^Scalability Availability Reliability Performance Interoperability Localisation & Globalisation^ /Design for Scalability Common Approaches Scaling Up Scaling Out Guidelines Asynchronous Non-competition of resources Commutability Interchangeability Partition resources and activities T o o  1Design for Availability Measurements Mean Time Between Failures Mean Time to Recovery Guidelines Reduce planned downtime Reduce unplanned downtime Use network load balancing Use RAID for data stores Isolate mission-critical applications Use queuing\ P1P PP 1  4Designing for Reliability lThe ability of the application to provide accurate results Tasks Putting reliability requirements in the specification Using a good architectural infrastructure Including management information in the application Using redundancy Using quality development tools Using reliability checks that are provided by the application Implementing error handling Reducing the application s functionality instead of completely failing the application.AZvZAv 5Designing for Performance Performance goals and metrics What is the business goal? What is the critical functionality of the system? What are the features required by different sets of users? Designing for performance Identifying constraints Determining features Specifying the loadTAA 8Design for Interoperability Reasons Reduces operational cost and complexity Enables optimal deployments Uses existing investments Designing for Interoperability Network interoperability Data interoperability Applications interoperability Management interoperabilityT^i^i :)Design for Globalisation and Localisation**() Definitions Making the application capable of operating in multiple cultures and locales Adapting the application to a specific culture and locale Issues Language Formatting String-related User interface\ ZZZ2Z 2 , Developing Quality Testing Reviewing Training  =Testing Test Often Unit, Systems, Integration, Load (Stress), User Acceptance, Regression Test Driven Development Design test to fail first Write code to make test pass Iterate for each function Refactor to accommodate changes Voil! Instant regression testsT G G.   > Reviewing   zCode This happens naturally, esp. when the customer wants a new function six months (or six years!) later Take time to appraise code. Is it understandable to another developer? Peer Systemic examination of source code intended to find and fix mistakes overlooked in initial development phase Improves both the overall quality of software and the developer s skill Post-Implementation Project team s opportunity to discover what went right/wrongZZZZZ=Z=   ?Training  Certification Maintaining currency with latest technologies Best Practices Adhere to coding standards Source code version control Design PatternsL.G.G @Adhere to coding standards CAppropriate use of comments Use expressive variables Maintain scope D ADesign Patterns hMany, small functions = code reuse N-tier development Agile development RAD Prototyping Extreme TDD MVC<IZZZI(5 2 BSource code version control Accidents happen, get your code backed up Not just accidents, go back a version if necessary Pair programming Only check in code that compiles! 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' =%(D ' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<* D' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<* D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<* (%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<* (D' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<* (D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*(>%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*(>D' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*(>Dm' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*>I%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*>ID' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*>ID' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*Ia%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*IaD' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*IaD' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*a{%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*a{D' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*a{D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*{%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*{D' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*{D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*D' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*D' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*D' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*+8+0+0 +H+ 0 PP(  r  S Z@ `   Z   S Z@ `<$ 0 Z H  0޽h ? 3f0)()___PPT10).s@J++dD(' Z= @B D_(' = @BA?%,( < +O%,( < +D{' =%(D#' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*;%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*;D' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*;D#' =%(D"' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*;A%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*;AD' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*;AD' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*Aw%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*AwD' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*AwD' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*w%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*wD' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*wD' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*D' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*D' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*D' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*D%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*DD' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*DD' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*D`%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*D`D' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*D`D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*`%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*`D' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*`+8+0+0 +# 0 `P(  r  S H C@ `   C   S H C@G<$ 0 C H  0޽h ? 3f!!___PPT10b!.s  +!yD '  C= @B D ' = @BA?%,( < +O%,( < +D' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*D' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*9%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*9D' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*9D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*9k%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*9kD' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*9kD' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*k%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*kD' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*kD' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*D' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*D' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*D' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*D' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*+8+0+0 +u' 0 (P(  (r ( S TC@ `   C  ( S TC@ `<$ 0 C H ( 0޽h ? 3f]%U%___PPT105%.vp/+!yD$' C= @B D$' = @BA?%,( < +O%,( < +D' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*(%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*(D' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*(0%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*(0D' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*(0D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*(0L%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*(0LD' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*(0LD' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*(Lf%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*(LfD' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*(LfD' =%(Do' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*(f%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*(fD' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*(fD' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*(%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*(D' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*(%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*(D' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*(%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*(D' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*(%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*(D' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*(+8+0+(0 +# 0 0P(  0r 0 S 0C@ `   C  0 S 1C@ `<$ 0 C H 0 0޽h ? 3f!!___PPT10b!.w` K +!yD ' 2C= @B D ' = @BA?%,( < +O%,( < +D! 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' =%(D ' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*@%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*@D' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*@D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*@%%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*@%D' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*@%D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*@%m%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*@%mD' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*@%mDN' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*@m%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*@mD' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*@mD' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*@%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*@D' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*@+8+0+@0 + 0 DP(  Dr D S }C@ `   C  D S ~C@ `<$ 0 C H D 0޽h ? 3f___PPT10.Ea{+!yDX' C= @B D' = @BA?%,( < +O%,( < +DN' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*D%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*DD' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*DD' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*D<%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*D<D' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*D<D' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*D<K%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*D<KD' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*D<KD' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*DKf%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*DKfD' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*DKfD' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*Df%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*DfD' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*DfD' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*D%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*DD' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*D+8+0+D0 +3 0 HP(  Hr H S C@ `   C  H S C@ `<$ 0 C H H 0޽h ? 3f___PPT10.F@++dD' C= @B DJ' = @BA?%,( < +O%,( < +D{' =%(D#' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*H%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*HD' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*HD{' =%(D#' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*H5%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*H5D' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*H5D{' =%(D#' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*H5D%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*H5DD' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*H5D+8+0+H0 +% 0  LP(  Lr L S C@ `   C  L S C@ `<$ 0 C H L 0޽h ? 3f""___PPT10".G&++dD^"' C= @B D"' = @BA?%,( < +O%,( < +D{' =%(D#' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*L#%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*L#D' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*L#D{' =%(D#' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*L#6%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*L#6D' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*L#6D' =%(Do' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*L6I%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*L6ID' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*L6ID' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*LIM%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*LIMD' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*LIMD' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*LMY%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*LMYD' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*LMYD' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*LYa%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*LYaD' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*LYaD' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*Lae%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*LaeD' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*LaeD{' =%(D#' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*Lei%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*LeiD' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*Lei+8+0+L0 + 0 0PP(  Pr P S hZ@ `   Z  P S iZ@ `<$ 0 Z H P 0޽h ? 3f___PPT10v.G)++dD' jZ= @B D' = @BA?%,( < +O%,( < +D{' =%(D#' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*P*%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*P*D' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*P*D{' =%(D#' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*P*]%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*P*]D' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*P*]D{' =%(D#' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*P]n%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*P]nD' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*P]nD{' =%(D#' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*Pn%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*PnD' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*Pn+8+0+P0 +} 0 l$(  lr l S C@ `   C r l S \C@ ` C H l 0޽h ? 3f___PPT10i.D+D='  = @B +0 |(  |^ | S xD}   Z | c $Zx   Z ,Introduce self: speak about 5 years at Telecom. Former VUW alumni. BCA vs. BSc Top down, bottom up? Audience participation: show of hands, who s already certified? Breaking the first rule of IT training: no demos! Requires theory. Hope to enliven with personal anecdotes.(X H | 0;gX— ? 3380___PPT10._0 ((  ^  S xD}     c $ x     H  0;gX— ? 3380___PPT10.03 ,0 (  ^  S xD}     c $\x    ZQuality is  process of continual improvement - H  0;gX— ? 3380___PPT10.` 0 ((  ^  S xD}     c $%x     H  0;gX— ? 3380___PPT10.U@>E0 ,(  ^  S xD}     c $)x    "Scaling Up = Upsize your server s capacity Scaling Out = Increase the number of servers Asynchronous = queue long-running operations Non-competition = sequenced & late acquire Commutability = operations can execute in any order to achieve the same results Interchangeability = object reuse with no client-specific state persists Partitioning = e.g. only use SSL where necessaryy H  0;gX— ? 3380___PPT10.$0 .&@(  ^  S xD}      c $7x    Measures MTBF = Hours/Failure Count = Average length of time the application runs before failing MTTR = Repair Hours / Failure Count = Average length of time needed to repair and restore service after a failure Examples 2 x 1 hour failures in a 1000 hour continuous checkpoint = 99.8% availability Three nines = 99.9% = 8.5 hours of service outage in a single year Four nines = 99.99% = 1 hour of service outage in a year Five nines = 99.999% = 5 minutes of outage per year Guidelines Reduce planned downtime with rolling upgrades Reduce unplanned downtime with clustering (failover support) NLB = distribute traffic evenly across available servers RAID = redundant array for indepndent disks Isolation = Use dedicated infrastrucure and private networks AsynchronousJ   H   !   " H  0;gX— ? 3380___PPT10.q 0  p (   ^   S xD}      c $Kx    DApplication failure can occur for many reasons: Erroneous code Inadequate testing Change management problems Operational errors Lack of ongoing monitoring and analysis Lack of quality software engineering processes Interaction with external services or applications Changing operating conditions, such as usage level or workload changes Unusual events, such as security failures and broadcast storms Hardware failures (disks, controllers, network devices, servers, power supplies, memory, and CPUs) Environmental problems (power, cooling, fire, flood, dust, and natural disasters)0ED H   0;gX— ? 3380___PPT10.tO<0 $(  $^ $ S xD}    $ c $bx    Examples If business goal is  increase more orders then convert that figure into a performance goal for each functional area. Identifying critical features allows you to prioritize the system design and degrade the performance of a low priority feature Different profiles have different expectations e.g. fast inserts and updates of database Constraints include budget, schedule, infrastructure and choice of development tools or technologies Identify usage scenarios so you create tests for measuring performance that resemble actual usage Use the load to define the performance metrics of the application W`_ H $ 0;gX— ? 3380___PPT10.tЦX0 ,h(  ,^ , S xD}    , c $ox    ^Network = TCP/IP, HTTP, XML, SOAP, WSDL, XML Web services to makeapplications independent of programming language, platform and device. Data = ODBC and XML Application = Common Language Specification (CLS), COM & XML Management = User accounts, performance monitoring & tuning.=   H , 0;gX— ? 3380___PPT10.vY0 vn4(  4^ 4 S xD}   h 4 c $yx    Best practices: Technical  use Unicode, implement multi-lingual UI, examine Windows messages, detect culture Cultural and political  Disputes over maps, avoid slang, avoid offensive images User interface  store everything in resource files, separate program source code, leave plenty of space, avoid text in images, don t create text message dynamically at run time, use right-to-left layout where appropriate, test on all language variants of the operating system H 4 0;gX— ? 3380___PPT10.w@Y0 8i(  8^ 8 S xD}    8 c $x    _The Tradeoff Triangle.    H 8 0;gX— ? 3380___PPT10.y)O P0 @T`(  TX T C xD}    T S {x    b2If time permits, wax lyrical about Certification. 2 H T 0;gX— ? 3380___PPT10.G~'0 ldPX(  XX X C xD}   d X S  x    TDD is just one example of a Test Methodology. There are others (although I don t know what they are).g H X 0;gX— ? 3380___PPT10.`RZ0 `\j(  \X \ C xD}    \ S x    l<Because you will be that other developer in six months time!< H \ 0;gX— ? 3380___PPT10.pjo0 p`(  `X ` C xD}    ` S x    )Joke: Yay, it compiles! Quick! Ship it!<    H ` 0;gX— ? 3380___PPT10. @/$0 d4(  dX d C xD}    d S $ x    61  H d 0;gX— ? 3380___PPT10.rP-8DIo0&W>Y" 9^Y`,b<eoL)j'o{tJ{6r~# ^hAPu# G1Oh+'0 hp   $MCTS OverviewJames HippoliteOceanJames Hippolite54Microsoft Office PowerPoint@fH3@ md@ДGhg  ,V'&" WMFC/B <8?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~      !"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~      !"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHJKLMNOPRSTUVWX_Root EntrydO)PicturesLCurrent UserQSummaryInformation(ĭPowerPoint Document(}DocumentSummaryInformation8I